This version is dated and was last modified on 25/04/2024.
This Privacy Policy outlines our practices relating to the collection, use, disclosure and storage of your personal and sensitive information. Personal and sensitive information relates to information about an individual that makes the identity of an individual reasonably apparent. Unless you give us explicit consent, we will act in accordance with this Privacy Policy with regard to our collection and use of your personal and sensitive information.
At Nature Based Therapies Australia we are committed to and are responsible for keeping the personal and sensitive information you provide to us secure. We take all reasonable precautions to protect the personal and sensitive information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.
Nature Based Therapies Australia uses the Trybooking Service for registration and payment. Trybooking processes the customers’ and event attendees’ personal information solely on Nature Based Therapies Australia’s behalf (as “processor”) and does not have the right to use information. Please view here Try Booking’s privacy policy https://www.trybooking.com/info/privacy
Nature Based Therapies Australia can access customers information through a personal Trybooking account. We use the information to enable you to attend the workshop such as to confirm your eligibility to attend our workshop and webinars (e.g. Registered Health Professional status), and to provide you with the following: workshop details, pre-workshop materials, personalised workshop materials, post-workshop follow-up information. Participants information is uploaded into a Dropbox folder to enable remote access by Nature Based Therapies Australia, trainer and administrative staff to generate attendees lists or certificates of attendance.
After the workshop or training, hardcopies with personal information are destroyed. The customer’s information is removed from Trybooking and then only stored on the Nature Based Therapies Australia’s secure Dropbox account.
When customers register via email or outside the Trybooking platform, their information is stored in Dropbox and dealt with in the same way. An invoice is generated through the accounting system Xero and this invoice is paid via bank transfer. The customer’s name and address is then stored in Xero and after payment Xero generates a receipt.
Personal information shared via email regarding workshops or webinars is only stored until the matter discussed is dealt with and then deleted. Nature Based Therapies Australia uses an Outlook email account.
Your information is stored solely to enable us to keep our agreement, except when legally required, for example for tax purposes. Customers information about workshop, webinars, and consultation is kept for 15 years to enable customers to receive for example a replacement Certificate of Attendance. Customers information in Xero regarding payment processing is stored for 7 years according to tax regulations. Personal information of which the storage term has passed, or which is no longer needed, will be destroyed.
We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by third parties over encrypted connections using SSL technology. Service providers with access to your personal information are according to their contracts, obligated to handle your information confidentially and safely. Mobile phones, iPads, and computers are protected by a password. When a USB stick is used it is protected by a password and the data are deleted after use. Passwords to access phones, email, computers are not automatically filled in and are changed periodically. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When sharing your information, we will only disclose your personal and sensitive information in the following circumstances:
Unless explicitly provided for otherwise in this Privacy Policy, this Privacy Policy only applies to the way we use, store, maintain or disclose the personal data we collect from you. We have no control over the privacy policies of third parties that may apply to you.
Copies of your personal and sensitive information which we hold may be reasonably requested by contacting us via email at admin@naturebasedtherapies.com.au. We may charge you for the costs for this or refuse, in our sole discretion, to provide you access to your personal and sensitive information which we hold where such refusal is permitted by the Privacy Act 1988, the Australian Privacy Principles.
If you have any queries in relation to this Privacy Policy, or if you would like to request access to your personal and sensitive information or have a complaint about a breach of privacy, then please contact us at admin@naturebasedtherapies.com.au. Alternatively, any person may make a complaint to the Privacy Commissioner.
The Office of the Australian Information Commissioner may be contacted on
Tel: 1300 363 992
Postal address at: GPO Box 5218 Sydney NSW 2001
Online at: www.oaic.gov.au.
Nature Based Therapies Australia intends to develop and enhance services continuously and we will update this Privacy Policy from time to time as required. We can change this Privacy Policy at any time by posting the updated terms to the Site. The new version (the current version date is reflected under the header of this page) will take effect immediately. We will also keep prior versions of this Privacy Policy archived. We encourage you to check this page regularly and review any updates to this Privacy Policy. For more information about privacy issues in Australia and protecting your privacy, visit the Federal Privacy Commissioner’s website.
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